Your Use of This Website is Governed by These Terms and Conditions

Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the Coastal Audiology website.

These Terms and Conditions May Change

Coastal Audiology reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Consent for Treatment

Coastal Audiology collects personal and health information so that clients can receive hearing services from them. You have the right to these records and may ask for them to be altered at any time. Your information is stored on Halaxy and is accessed by Coastal Audiology employees that are involved in your hearing health.

Your information may be passed on to the Hearing Services, Department of Health, hearing aid providers when devices are ordered, repaired, or if they help facilitate your rehabilitation program and others as required by law. I acknowledge that the details of my appointments will only be passed on to family or health practitioners requested by me. 

A signed consent for the treatment, assessment and procedure is required prior to commencement. Consent for a treatment of minors, or intellectually disabled will not be considered legal if provided, as their consent will not be deemed competent to make decisions on their own behalf. In such instances, consent will need to be obtained from a parent, care giver, or power of attorney.

Coastal Audiology abides by the Information Privacy Act 2009 (QLD). 

Only treatments with electronic signature remain valid. I give consent for my assessment results to be sent to the below contacts. I understand and give consent for Coastal Audiology to collect my personal and health information.

Verbal consent is sufficient for removal of ear wax by a Coastal Audiology practitioner using micro suction and curette technology.

By attending consultation with our practitioner, your consent for examination and treatment is implied. Consent for treatment of minors, the intellectually disabled or others not considered legally competent to make decisions on their own behalf, will be obtained from a parent, guardian or attorney (as appropriate) who must be in attendance at time of consultation or provide written consent if unable to attend.

Complications of ear wax removal with micro suction and curettage are uncommon. Possible complications, side-effects and material risks inherent in the procedure include:

Incomplete removal of ear wax, requiring return visit. Reasons include:

• Severely impacted wax
• Unable to maintain direct vision
• Wax may be pushed further down the canal
• Trauma including canal trauma, perforation of the eardrum and minor bleeding
• Discomfort
• Increased tinnitus
• Hearing Loss
• Vertigo and Nausea

Where wax has not been softened adequately, or the practitioner deems the procedure unsafe, wax may not be able to be removed at all. Referral to an ENT specialist may be recommended.

Our practitioners have completed a Nationally Accredited Course in Micro-Suction and Aural Hygiene and a Course in Aural Care training for Ear Wax Removal using micro suction and curettage. The procedure is performed under direct visualisation using microscopic vision via specialised glasses called loupes.

To ensure the risk of complication is minimised, it is essential that accurate past medical history is supplied to our practitioner. In addition, it is important that you remain relatively still during the procedure as sudden movement may significantly increase the risk of Ear Drum Perforation, Permanent Hearing Loss and/ or Bleeding.

If your wax is very impacted and dry, it may not be able to be removed in one visit. You will be sent away for softening and a second visit may be required. Return visits are charged at the discretion of the Registered Nurse.

Privacy Policy

Please click here to see the Coastal Audiology Privacy Policy.

Payment Terms

Payment is made via credit card on the day of your appointment. If you have paid for your booking over the phone prior to your appointment, and wish to not re-book the appointment or to cancel your appointment, a refund can be made over the phone (see cancellation policy below)

Invoicing

Receipts from Coastal Audiology for payments at the time of booking are electronic and a receipt is provided.

Cancellation Policy

We understand that sometimes you need to change your schedule and we ask that you:

Give us 24 hours notice so we can let someone else into your time slot

If less than 24 hours notice is given a 50% fee may be charged

If you do not attend or give notice of cancellation of your appointment we hold the right to charge you the full amount of the service booked

Site Usage Policy

Coastal Audiology maintains this website for your information, education and communication. Coastal Audiology accepts no responsibility for violations of the intellectual property of others by any party using this website. Your access and use of this site is also subject to the Terms and Conditions and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification the Terms and Conditions and acknowledge that any other agreement between you and Coastal Audiology with regard to the subject matter hereof are superseded and of no force or effect.

Site Usage Terms and Conditions

You should assume that everything you see or read on this site is copyrighted, unless otherwise noted and may not be used without the written permission of Coastal Audiology, (or other legal owners) except as provided in these Terms and Conditions or in the text on the site. Coastal Audiology neither warrants nor represents that your use of materials displayed on the site will not infringe rights of third parties not owned or affiliated with Coastal Audiology.

While Coastal Audiology uses reasonable efforts to include accurate and up to date information on the site, Coastal Audiology makes no warranties or representations as to its accuracy, timeliness or completeness. Coastal Audiology assumes no liability or responsibility for any errors or omissions in the content on the site.

Your use and browsing of the site is at your risk. Neither Coastal Audiology nor any party involved in creating, producing or delivering the site or any of the material or information contained in the site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, or use of the site. Without limiting the foregoing, everything on the site is provided to you “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose or non infringement.

Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. Coastal Audiology also assumes no responsibility for and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video or audio from the site.

Images of people or places displayed on the site are either property of, or used with permission by Coastal Audiology, unless otherwise noted. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these terms and conditions or specific permission provided on the site. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes.

All trademarks, logos and service marks (collectively the “trademarks”) displayed in the site are registered and unregistered trademarks of Coastal Audiology (or others where indicated). Nothing contained on the site or in these Terms and Conditions should be construed as granting by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the site without written permission of Coastal Audiology or such party that may own the Trademarks displayed on the site. Your misuse of the Trademarks displayed on the site, or any other content on the site is strictly prohibited. You are also advised that Coastal Audiology will enforce its intellectual property rights to the fullest extent of the law.

Coastal Audiology has not reviewed all of the sites linked to the site and is not responsible for the content of any off site pages or any other sites linked to the site. Your following of any links to any other off site pages is at your own risk.

Although Coastal Audiology may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like of the site, Coastal Audiology is under no obligation to do so and assumes no responsibility or liability arising from any such locations or for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy in any information contained within any such locations on the site. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Coastal Audiology will cooperate with any law enforcement authorities or court order requesting or directing Coastal Audiology to disclose the identity of anyone posting such information or materials.

Intellectual property and credits

Unless otherwise indicated all information on the Coastal Audiology website is the intellectual property of Coastal Audiology and is copyright © to Coastal Audiology. All rights reserved. All other trademarks, articles, publications, websites, product names, company names or logos cited herein are the legal and intellectual property of their respective owners. Note: Photos of individuals used throughout the site, are used with permission of the individuals and are not actual clients of Coastal Audiology.

Application of Terms and Conditions

These Terms and Conditions apply to Coastal Audiology Pty Ltd.

Coastal Audiology ABN: 82 554 325 335